Dawn Castles is PointRight’s Senior Vice President of Service Operations. She has more than 20 years of experience working directly within the post-acute care space serving in executive level operations, strategic planning and business development roles. She has a passion for post-care where she has worked with residents, patients, families and team members in skilled nursing, assisted living, independent living, home health and hospice. At PointRight she oversees the Service Operations Team who work with clients and customers in adopting, understanding, utilizing and applying PointRight’s data analytics, products and solutions. Additionally, she serves as Board Chair for her local community hospice house.