Blog

September 22, 2020

By Cathy Fratello PointRight began assisting customers in California with QASP in 2017 but the QASP program has been around for over 5 years. The impetus came from our relationship with California Association of Health Facilities (CAHF) and an effort to help both their members and our customers manage their performance in this state-based quality…

September 17, 2020

By Cesar Goulart, CIO For decades, companies behind large, integrated transactional systems such as Enterprise Resource Planning (ERPs), Electronic Health Records (EHRs) and Managed Care Applications have disseminated the notion that having all data in one database brings multiple benefits. At the transactional level, this argument is supported by benefits ranging from infrastructure cost avoidance…

August 17, 2020

By Jennifer Gross, BSN, RAC-CT, CPHIMS As with most things that happened before COVID-19, it seems like the MDS item set updates for October 1, 2020 (FY 2021) happened in the mists of the far-away past.  In fact, it was just December 20, 2019, and even in my webinar on upcoming MDS changes back in…

August 3, 2020

By Theresa Edelstein, MPH, LNHA New Jersey Hospital Association By  Pam Kaiser, MSN, RN PointRight As states are moving through the different phases of reopening, hospital groups are looking to the future, and many believe in that future looms a resurgence of the new SARS-CoV-2 (COVID-19). Hospital strategists are planning their way forward by addressing…

July 29, 2020

By Maria Arellano Throughout history, world events have impacted society and significantly altered our daily life. World War II, for example, created an opportunity for women to work in factories and other traditionally male jobs and broke down long standing barriers out of dire need. When the war ended, it never really “went back to…

June 23, 2020

By Maria Arellano CMS announced plans for expansion of enforcement activities to improve provider accountability and sustained compliance of infection control practices in a June 1 CMS Memo. The memo also reinforced their expectations for state survey agencies and the timely completion of infection control focused surveys. CMS’ concerns about provider compliance with infection control…

June 11, 2020

By Sharon N. Fisher (<-SNF!) Those within the nursing home community “bubble” understand that skilled nursing facilities are delivering the best care under these extreme circumstances just as their acute care partners are doing. So why the villanization or sensationalized headlines instead of first seeking to understand facts over fiction? Historically SNFs have had a…

June 4, 2020

By Jennifer Gross, BSN, RAC-CT, CPHIMS In May we opened up our Advanced Training session, “COVID-19: MDS Coding and Documentation FAQs,” to the public and we received a volley of great questions that we didn’t have enough time to answer thoroughly.  Below are my responses to the questions submitted during our live session. You can…

June 2, 2020

By Sharon N. Fisher (<-SNF!) What’s in a name? Well, sometimes your name can define your calling. For me, it’s no coincidence that my initials are SNF.  I’ve been working within or directly supporting Skilled Nursing Facilities (SNF) for the past 25 years.  I learned how important it was to create relationships that educated hospital…

April 22, 2020

By Pam Kaiser, MSN, RN With so many waivers and flexibilities being released by CMS in response to the COVID-19 pandemic, keeping current with those that impact your provider setting can be challenging. Sometimes those that impact you might be designed for another setting altogether! The Centers for Medicare and Medicaid (CMS) can authorize waivers…

March 30, 2020

By Maria Arellano, MS, RN, RAC-CT CMS’s rapid fire memos on COVID-19 over the last two weeks surely leave many facility staff confused and overwhelmed. Finding time to sit, read and interpret these memos may be rare so here’s what you need to know. If you’re in your survey window right now, CMS may be…

March 25, 2020

By Jennifer Gross, BSN, RAC-CT, CPHIMS The COVID-19 pandemic is hitting skilled nursing facilities (SNFs) hard.  Along with the potential health impact on your residents, staff, and families, there have been several regulatory updates issued by CMS after a State of Emergency was declared on March 13th.  Here are five things that nurse assessment coordinators…

March 20, 2020

Thank you for taking care of the most vulnerable among us – our parents, our grandparents and many other loved ones in all our families. We are so incredibly fortunate that we can count on you and your team to be there in this time of turmoil and uncertainty. The PointRight team is leveraging our…

March 12, 2020

Hospitals and REITs must proactively communicate and perform their due diligence to manage risk and support partners and stakeholders. By Maria Arellano, MS, RN Skilled Nursing facilities (SNFs) find themselves under the magnifying glass as the first cases of Coronavirus COVID-19 appeared within the walls of a Washington SNF. It’s not surprising as these facilities…

March 10, 2020

By Jennifer Gross, BSN, RAC-CT, CPHIMS What do top-level athletes, no matter what sport they play, have in common?  They never stop drilling the fundamentals of the game.  As COVID-19 (a.k.a. coronavirus) continues to spread into our most vulnerable populations, skilled nursing facilities (SNFs) are reeling from the impact.  While the risk for survey citations…

Like many healthcare professionals, our PointRight team is hard at work educating and preparing to meet the challenge of COVID-19. We are committed to doing everything within our reach to help those that we support meet that challenge, too. Here are a collection of resources and news to help you stay up to date. Centers…

March 5, 2020

Asking More Questions, A New Year’s Resolution By Maria Arellano, MS, RN One of our mantras here at PointRight is “So What?” Whenever a colleague brings up an issue, observation or factoid in a meeting, invariably someone asks the big “So What?”  It’s not intended to be the dismissive retort of your typical teenager, but…

March 3, 2020

By Pam Kaiser, MSN, RN The latest news from McKnight’s and Skilled Nursing News covering the Leading Age report Nursing Home Closures and Trends June 2015-June 2019 was disheartening. All the work that goes into improving your star rating, delivering quality care, and you still cannot get ahead of the cost of doing business. If…

February 13, 2020

Take a crash course in post-acute data and network management best practices for Hospitals and ACOs. By Karen O’Driscoll All stakeholders in a collaborative or network need to work as partners and use data to speak a common language concerning performance and goals. This means that there are a lot of people along the care…

February 3, 2020

What CMS changes to MDS sections G and D will impact SNF care planning and reimbursement this fall? by Pam Kaiser, MSN, RN UPDATE September 2020: A lot has changed since this blog was published in February 2020, including the planned MDS updates for October 1. Get an updated assessment of what you should be…

January 16, 2020

By Paola DiNatale, MSN, RN, NHA Why is it important for Accountable Care Organizations (ACOs) to understand the connection between clinical documentation and key performance metrics? — ‘If it hasn’t been documented, it hasn’t been done.’  Lessons learned and forever rooted in our clinical training.  Clinical documentation must meet level of ‘attention to detail’ to…

November 14, 2019

In the 80s we wanted our MTV; now in 2020, QAPI program managers want their pain quality measures. By Janine Savage, RN, RAC-CT, CHC The Centers for Medicare & Medicaid Services (CMS) announced in October that it has removed the Short-Stay Pain and Long-Stay Pain Quality Measures from the Five-Star program and from being reported…

November 11, 2019

By Steven Scott This year on Veteran’s Day, on behalf of the PointRight team, I wanted to take a moment to recognize the people who serve veterans every day. We’re a proud supporter of the National Association of State Veterans Homes (NASVH) and work with several veterans facilities as clients. What is the NASVH? The…

November 5, 2019

How does the new hospital discharge planning rule impact relationships between hospitals and skilled nursing facilities (SNFs)? By Maria Arellano, MS, RN Ignoring key regulatory changes in other health care provider settings is a dangerous practice. Although you may be tempted to focus only on your internal challenges with the rapid-fire changes from CMS, many…

October 31, 2019

If you were unable to attend this year’s AHCA/NCAL Convention & Expo, check out our observations and favorite moments from this year’s event. The show’s theme centered around healthcare ‘superheroes’ and many of the keynotes touched on the more personal side of healthcare. “Caring defines what we do every day.” Outgoing AHCA Board Chair Michael…

October 23, 2019

PointRight Helps Hospitals Comply By Janine Savage, RN, RAC-CT, CHC September 26, 2019, The Centers for Medicare & Medicaid Services (CMS) issued a Final Rule addressing acute care to post-acute care (PAC) discharge planning. There are many complex and detailed requirements and prohibitions in this Final Rule that aim to improve patient engagement and decrease…

October 14, 2019

Keep What Your Teams Are Working Hard to Achieve By Janine Savage, RN, RAC-CT, CHC In one of my past roles, I was a Corporate Compliance Officer for a long-term and post-acute care provider. I still maintain my CHC (Certified in Healthcare Compliance) credential through the Healthcare Compliance Board and stay connected to the LTPAC…

September 30, 2019

Have you cut the cord with your cable provider yet? If you are like most of us, the answer is no. If anything, your cable company is finding more ways to lock you into their service through price promotions and bundling that make it harder to switch later if they raise prices or change service….

September 24, 2019

By Maria Arellano, MS, RN Over the last 12 months, skilled nursing facility (SNF) providers spent considerable time and resources preparing interdisciplinary teams for the anxiously awaited Patient Driven Payment Model (PDPM). PDPM is the most dramatic change to hit skilled nursing facilities in two decades and shifts payment for caring for Medicare beneficiaries from…

September 4, 2019

By Paola DiNatale Healthcare providers understand too well that the patient’s clinical record documentation is based on the clinical situation, however too often we get trapped in the mindset of ‘when it’s too much or too little reporting’. Long passed are the good ole days when the clinical record documentation meant ensuring that the correct…

July 30, 2019

By Jennifer Gross, BSN, RN-BC, RAC-CT, CPHIMS As Skilled Nursing Facilities (SNFs) prepare for the implementation of the Patient-Driven Payment Model (PDPM) on October 1, 2019, much of the focus of training has been on diagnosis coding.  Rightly so, since ICD-10 coding can make or break a facility’s capture of the correct PDPM Clinical Categories…

July 14, 2019

by Pam Kaiser, MSN, RN In the past, changes to the payment system for Skilled Nursing Facilities (SNFs) impacted other health care sectors. When the Balanced Budget Act of 1997 (BBA) went into effect, many hospital dialysis patients had a hard time getting places in SNFs. Under Consolidated Billing at the time, the SNF was…

May 21, 2019

By Janine Savage, RN, RAC-CT, CHC Since the CMS Final Rule announcing the Patient-Driven Payment Model (PDPM) was released, there has been much speculation among SNF providers and industry experts about what compliance will look like under the new reimbursement system. Under RUG-IV, compliance primarily depends on one key metric: medical necessity for therapy services….

March 14, 2019

CMS is “thawing out” the freeze on Five-Star Ratings effective April 2019. We were all expecting the thaw this spring, and CMS doesn’t disappoint! Remember that spring showers bring May flowers, and for some of you, “flowers” will take the form of an improvement in your Five-Star Rating. CMS did more than just unfreeze the Five-Star…

January 15, 2019

by Steven Littlehale December 2018 marked Five Star’s ten-year “birthday.” When you read its birth certificate, you’ll see its given name is: “Five-Star Quality Rating System,” though interestingly enough, the only direct measures of quality (the CMS quality measures) carry the least weight. Over the last ten years Five-Star has certainly matured considerably and if…

January 9, 2019

by Pam Kaiser, MSN, RN If it seems that hospitals have been focused on readmission rates for years, they have. Starting in fiscal year 2013, hospitals have been penalized for readmission rates for Medicare beneficiaries with certain diagnoses. Those penalties have been increasing with each year until the penalty cap of 3% was reached. Progress…

December 18, 2018

Thank you PointRight clients, partners and friends for a great 2018. It’s been quite a year for our industry to say the least. Wild fires in California turned hero care-givers into hero rescuers, CMS’ continued its commitment to value-based reimbursement with the announcement of PDPM and Five Star turned 10. Looking to 2019, PointRight is preparing our clients to…

December 12, 2018

We are celebrating Five-Star’s 10th year birthday this December 2018. Over the last ten years, Five-Star has certainly matured considerably, and if you believe it measures quality, then you also must accept that nursing home quality has also improved.  [We at PointRight believe that quality has improved but choose other ways to validate the industry’s improvement.]…